🔴Error Codes

What should you do when you face an error code on Quantum?

Below is a list of error codes that you may face when using the Bridge. Follow the instructions under each error code to solve your issue.

Error Code 0

  • Error Message: AddressNotOwned

  • Description: The address you are trying to interact with does not belong to Quantum.

  • Solution: Please make sure you are using the correct address for this operation.

Error Code 1

  • Error Message: AddressNotFound

  • Description: The address you are trying to interact with does not exist.

  • Solution: Please make sure you are using a valid address for this operation.

Error Code 2

  • Error Message: AddressNotValid

  • Description: The address you are trying to interact with is not a valid address format.

  • Solution: Please make sure you are using a valid address for this operation.

Error Code 3

  • Error Message: BalanceNotMatched

  • Description: The balance in the wallet's address is not equal to the amount filled in the form.

  • Solution: Please make sure you transfer the exact amount to complete the transaction.

Error Code 4

  • Error Message: IsZeroBalance

  • Description: The balance in the verification address is still zero.

  • Solution: Please make sure you have funds in your wallet and have sent over the exact amount to the verification address to complete this transaction.

Error Code 5

  • Error Message: AmountNotValid

  • Description: The amount you are trying to use is not valid.

  • Solution: Please make sure you are entering a valid amount for this operation.

Error Code 6

  • Error Message: TokenSymbolNotSupported

  • Description: The token you have used in the transaction isn’t supported on Quantum.

  • Solution: Please make sure you are using a supported token on Quantum for transactions on the bridge. Refer to the Token Pairs page for more info on all supported tokens.

Error Code 7

  • Error Message: IsBelowMinConfirmationsRequired

  • Description: The transaction hasn't hit the required number of confirmations for it to be processed.

  • Solution: Please wait while the transaction hits the required the number of confirmations before attempting to proceed.

Error Code 8

  • Error Message: TxnWithExactAmountNotFound

  • Description: The transaction sent by the user did not have the exact amount entered on Quantum

  • Solution: Please make sure you send the exact amount entered on Quantum when performing your transaction.

Standard Error Codes and Solutions

Below is a list of standard HTTP error codes that you may encounter when using Quantum along with their descriptions and solutions.

Error Code 404

  • Error Message: Not Found

  • Description: The requested resource could not be found on the server.

  • Solution: Please make sure you have entered the correct URL (https://quantumbridge.app) or navigate to the website's homepage to find the resource you are looking for.

Error Code 403

  • Error Message: Forbidden

  • Description: The server understood the request, but is refusing to fulfil it.

  • Solution: Please make sure you have the necessary permissions to access the resource. If you believe this is an error, contact the website administrator.

Error Code 500

  • Error Message: Internal Server Error

  • Description: The server encountered an unexpected condition that prevented it from fulfilling the request.

  • Solution: This error is usually caused by server-side issues that the user cannot solve. Try refreshing the page or coming back later.

Error Code 504

  • Error Message: Gateway Timeout Error

  • Description: The server, while acting as a gateway or proxy, did not get a response in time from the upstream server that it needed in order to complete the request.

  • Solution: First, check your internet connection, as a weak or unstable connection will typically call this error. If this doesn’t work, the server could be experiencing high traffic or undergoing maintenance. Wait a few minutes and try again.

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